Lovell Corporation

Expertise

Crisis Communications

In today’s 24-hour news world, the impact of a sudden crisis or poorly managed issue can be felt within minutes … and can last for months and even years to follow.

Since our founding in 1988, our crisis communicators have worked thousands of issues. We’ve tackled international disclosures of criminal charges and private conflicts between business partners. We’ve managed communications following never events, during regulatory investigations and at times when a significant corporate issue threatened an organization’s stability and economic health.

We prepare health care leaders with the planning and strategy needed to navigate complex operational, reputational and regulatory issues.

And during a crisis, we become an extension of your team. We coordinate closely with operations, legal, compliance and other leaders to assess the issue, identify key stakeholders, develop carefully considered strategies and deliver critical messages – all with an end goal of protecting or rebuilding credibility and trust.

  • Reimbursement fraud, contract terminations, financial crises
  • Quality issues, medical malpractice, impaired providers
  • Information breaches, ransomware attacks, EHR issues
  • Labor issues, CEO impropriety, discrimination claims

Related Case Studies

Regaining Community Trust Following OB Closure and Union Activism

Regaining Community Trust Following OB Closure and Union Activism

Following years of declining admissions – including a reduction in births to fewer than one per week – the board of a small New England hospital made the difficult decision to close its OB unit.

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Communications Pave the Way for Reputational Recovery Following Record Settlement

Communications Pave the Way for Reputational Recovery Following Record Settlement

A large post-acute care provider was facing record regulatory fines following a whistleblower lawsuit and allegations of health care fraud.

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Overcoming Opposition, Building Support for Replacement Hospital

Overcoming Opposition, Building Support for Replacement Hospital

Amid the rising number of rural hospital closures, one county-owned hospital was determined to secure its future with the construction of a much-needed replacement facility.

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