Expertise

Crisis Communications

In today’s 24-hour news world, the impact of a sudden crisis or poorly managed issue can be felt within minutes … and can last for months and even years to follow.

Since our founding in 1988, our crisis communicators have worked thousands of issues. We’ve tackled international disclosures of criminal charges and private conflicts between business partners. We’ve managed communications following never events, during regulatory investigations and at times when a significant corporate issue threatened an organization’s stability and economic health.

We prepare health care leaders with the planning and strategy needed to navigate complex operational, reputational and regulatory issues.

And during a crisis, we become an extension of your team. We coordinate closely with operations, legal, compliance and other leaders to assess the issue, identify key stakeholders, develop carefully considered strategies and deliver critical messages – all with an end goal of protecting or rebuilding credibility and trust.

  • Reimbursement fraud, contract terminations, financial crises
  • Quality issues, medical malpractice, impaired providers
  • Information breaches, ransomware attacks, EHR issues
  • Labor issues, CEO impropriety, discrimination claims

Related Case Studies

Precision Under Pressure: Flexible Response for Surgery Center in the Spotlight

Precision Under Pressure: Flexible Response for Surgery Center in the Spotlight

In 2016 as the state of New Mexico faced both new and continued financial challenges, state agencies were asked to implement dramatic and wide-ranging budget reductions. For hospitals, physicians and dentists, reductions in Medicaid payment rates were expected to reach $78 million. The cuts were expected to have a disproportionate impact on safety net hospitals, which would experience a 5% cut to inpatient payments, a 3% cut in outpatient payments and a 20% cut in the enhanced supplemental payments intended to offset uncompensated care.

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Regaining Community Trust Following OB Closure and Union Activism

Regaining Community Trust Following OB Closure and Union Activism

Following years of declining admissions – including a reduction in births to fewer than one per week – the board of a small New England hospital made the difficult decision to close its OB unit.

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Overcoming Opposition, Building Support for Replacement Hospital

Overcoming Opposition, Building Support for Replacement Hospital

Amid the rising number of rural hospital closures, one county-owned hospital was determined to secure its future with the construction of a much-needed replacement facility.

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